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Returns :: Your Pond Farm

Easy Returns

RETURN PROCEDURES:
Should you need to return merchandise to Your Pond Farm our staff is ready to assist you with the process.

Please complete the "Return Merchandise Authorization Request" (RMA). When completed send to Your Pond Farm's Returns via email: returns@yourpondfarm.com OR fax: 877.315.5888.

To expedite your return, please provide ALL information requested on this form, which must accompany all product returns.

Once Your Pond Farm receives ALL information a RETURN MERCHANDISE AUTHORIZATION NUMBER and form will be issued.

Your Return Merchandise Authorization Number (RMA) MUST ACCOMPANY ALL PRODUCT RETURNS.

Please place all items to be returned in a box clearly marked with your company name. Credits will be issued for items returned on this list only. All items will be evaluated as per the vendor warranty and proper credit amount will be issued.

CREDITS FOR RETURN ITEMS:
Any credits to your account relating to defective product warranty claims will be handled according to each individual manufacturer’s warranty claim process and my take up to 30 days to resolve. All product returns may be subject to a 15% restocking fee.

We appreciate your business. It is our goal to provide the highest level of customer service and satisfaction.